The TotalCare program is a partnership to provide clients with top priority service at discounted rates.
Each program includes:
included service hours each month
a discount on service rates
priority scheduling
extended hours of support
Each program includes a number of included service hours each month, a discount on service rates, priority scheduling and extended hours of support.
Of course! That wouldn’t be cool if they didn’t. Monthly Included Hours do expire upon termination of TotalCare program.
That is the number of hours per month or days per year needed that that will justify the program. All additional hours and travel used will save at the discounted rate – gravy!
All TotalCare clients receive priority scheduling over others. Scheduling is prioritized by TotalCare program after that.
We make every effort to provide TotalCare clients with support outside of typical 9-5 business hours. Platinum clients receive our best efforts to provide 24/7 support. Despite our best efforts, we can't guarantee extended hours of support in every case.
The TotalCare cost is based on the program – Bronze, Silver, Gold or Platinum. Clients can choose to go month-to-month, or save an additional 10% and lock in rates by prepaying annually.
You certainly can, but you can't buy just one month for a discounted installation.
